Care & Support at Home

Care & Support at Home

We believe that everyone has the right to choose how they wish to live their life and for many this will involve supporting them to be independent within their own home and as part of their local community. We are committed to delivering person centred approaches to service delivery  designed with the individual and their care and support needs. Below are the different ways we achieve this.

Homecare/Domiciliary Services

We believe, passionately, that most older people and people with disabilities can live in their own houses with the necessary help. Our mission is to provide that help – whether it is practical support or personal care. Our homecare/domiciliary services operate from our county based offices and provide flexible and individualised services. Services are provided to older people, people with learning disabilities and people with a mental illness. For further details please view our County pages on the left hand side of this page.

Supported Living Services

Working with housing partners, we have been providing supported living services for people with learning disabilities and a mental illness since 1998 as an alternative to registered care homes. Supported living services enable people to live as independently as possible in their own homes with each individual having their own secure tenancy. There may be two or more tenants in each house who can be supported on a 24 hour basis, according to individual needs. These services are flexible, individualised and offer tenants real choices in how they wish to live their lives. Care and support is provided from a local Heritage Care domiciliary branch which is registered with the CQC. Since 1998 we have been successfully transforming many of our small residential care homes into supported living services.

Housing and Care/Extra Care

Heritage Care offers housing and care (extra care)  services primarily to older adults, although we can also offer services to adults with mental health issues, learning disabilities and physical disabilities. Housing and Care  is an excellent alternative to residential care for people who are able to live independently but who need a few hours of care and support each week. The model of service typically offers:

  • Self-contained accommodation (often typically apartments) with design features to facilitate independence and safety.
  • Provision of care and support in the individual’s own home if required.
  • Meals available.
  • 24-hour care and domestic support available and an alarm system.
  • Specialist assisted technologies.
  • Extensive communal facilities.
  • On site staff team.
  • Specialist equipment to help meet needs of more frail or disabled residents such as assisted bathing.
  • Social activities on site and/or arranged.

People who live in extra care apartments can apply for support via local adult social care services or can pay for their support themselves. The apartments are developed in partnership with a Housing Association who act as Landlord whilst Heritage Care provides all the required care and support. For further information please download a copy of our Extra Care leaflet.